Definitions and legal references

This Website (or this Application)
The property that enables the provision of the Service.
Owner (or We or Us)
The Tipsy Cellar – The natural person(s) or legal entity that provides this Website and/or the Service to Users.
Product (or Service)
Product (or Service) refers to the items provided by this Website as described on this Website.
User (or You)
The natural person or legal entity that uses this Website.

Thank you for purchasing our products at The Tipsy Cellar, operated by The Tipsy Cellar.

Due to the nature of our business—and in compliance with legal, health, and safety regulations—we are unable to issue refunds for alcoholic beverages, spirits, beer, perishable snacks, or other consumables once an order has been fulfilled.

Exchanges and Customer Inquiries
If you believe you have received a defective or damaged item, please contact our Customer Care team within 10 business days of receipt (as indicated by your FedEx tracking) with photo evidence. We will review your claim and, if applicable, arrange an exchange. We are also happy to answer any questions about our products before your purchase to ensure they meet your needs.

You can reach us at:
• Phone: +1 (551) 501-9583
• Email: sales@thetipsycellar.com

Our Contact Information:
The Tipsy Cellar
230 Quarry St
Cobleskill, NY 12043
United States

Additional Policies

No Refund Policy:
Due to state and federal regulations governing alcohol and perishable consumables, we cannot accept returns or issue refunds for these items. This policy also applies to sealed products that, for legal and safety reasons, cannot be returned once opened.

Order Cancellations:
Our fulfillment process is extremely fast—orders are typically released into our system within minutes of purchase. Once an order has been released, it cannot be canceled. We encourage you to carefully review your order before submitting it. If you believe your order has not yet been released, please contact us immediately.

Incorrect Shipping Address:
If you provide an incorrect shipping address and your order is returned to us in good condition, you will be responsible for the full cost of shipping and a 20% restocking fee. No refunds will be issued if the order is returned damaged or lost. Should you request a shipment intercept or an address correction while the package is in transit, a fee of $17.20 per package/box will apply (this fee is charged directly by our delivery service provider).

Handling and Delivery Considerations:

  • Please ensure that someone is available to receive your package. Delays or missed deliveries can affect product quality.
  • Please double-check all order details before final submission. Due to health and legal guidelines, returns are not accepted once the order is processed, especially for sealed alcoholic beverages and perishable items.

If you have any further questions or concerns regarding your order, please do not hesitate to contact us using the details provided above.

Thank you for your understanding and for choosing The Tipsy Cellar!

Last Updated: February 10, 2025